Returns & Exchanges

At PowerA, we stand behind the quality of our gaming accessories and offer a 30-day return policy for items purchased directly from our store. If you are not completely satisfied with your hardware, we provide a streamlined process for returns and warranty claims.

1

Initiate Your Request

Visit our online Support Center and enter your order number and email address to start your return or exchange authorization.

2

Prepare Your Package

Securely pack the item in its original packaging, including all cables, manuals, and components to ensure a full refund.

3

Attach Shipping Label

Affix the prepaid shipping label provided by our support team to the outside of your package and drop it off at any authorized carrier location.

4

Receive Refund or Replacement

Once our warehouse inspects the returned electronics, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing