Frequently Asked Questions
Everything you need to know about your PowerA gear.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Are PowerA controllers compatible with all gaming consoles?
PowerA offers specific products designed for Xbox, Nintendo Switch, and PC. Please check the 'Compatibility' section on the product page to ensure the device matches your specific console model.
What is your return policy for electronics?
We offer a 30-day return window for products purchased directly from our store. Items must be in their original packaging and include all cables and manuals to be eligible for a full refund.
Do your products come with a warranty?
Yes, all PowerA hardware comes with a 2-year limited warranty that covers manufacturer defects. If your controller or headset stops working under normal use, we will repair or replace it.
How do I update the firmware on my PowerA device?
You can download the latest firmware updates via our official website's Support section. Connect your device to a PC using the included USB cable and run the update executable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for a secure checkout experience.